Feature Spotlight
We have lots, but we think these are essential
Feature Difference Spotlight
We have lots, but we think these are essential
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Effortless team reviews with the only Agent 365° driven customer support platform
We unify your support tools giving you unparalleled visibility into Team activity and performance
Effortless team reviews with the only Agent 365° driven customer support platform
We unify your support tools giving you unparalleled visibility into Team activity and performance
Scorecards give you insight into all parts of your team's performance.
We compile more than 30 KPI data, combine them, and produce scorecards so you can quickly identify where your team is succeeding and where it is struggling.
This allows you to concentrate on the areas that require the most work.
Scorecards give you insight into all parts of your team's performance.
We compile more than 30 KPI data, combine them, and produce scorecards so you can quickly identify where your team is succeeding and where it is struggling.
This allows you to concentrate on the areas that require the most work.
KPI-Based Performance Scorecards
Audit Trails
Auditing gives you full visibility into all activities in your team.
Supportbench keeps track of everything, allowing you to see what agents have changed or transferred, as well as the precise time that an agent has looked at a ticket.
Audit Trails
Agent History
Agent histories track the movement of people within the platform.
When agents click on things, how often they do, and how much time they spent doing certain things.
By delving into histories, you can even track people’s online availability to give you insight into how and when agents do their work.
We've proven our software is second to none, but don't take our word for it
We've proven our software is second to none, but don't take our word for it
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ABOUT US
Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront.
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