Supportbench is built for tomorrow,

unlike Oracle CX

supportbench dashboard, customer support software

Oracle CX was built for yesterday, not today. It is re-branded software, but did you know that it’s old, really old, and is a rebranded version of RightNow made in 1997. 

Supportbench was built to service next-generation problems like customer experience and customer success. It was built with the purpose, to be 100% dedicated to businesses that are supporting high-touch and high-value customers. 

Our focus allows us to create the best customer support software for your business by unifying all of the customer-facing departments into one seamless platform. 

Know your customer’s health,
so you can act on it          Easily manage your business processes, 
even if they are tough

Oracle CX was built for yesterday, not today. It is re-branded software, but did you know that it’s old, really old, and is a rebranded version of RightNow made in 1997. 

Supportbench was built to service next-generation problems like customer experience and customer success. It was built with the purpose, to be 100% dedicated to businesses that are supporting high-touch and high-value customers. 

Our focus allows us to create the best customer support software for your business by unifying all of the customer-facing departments into one seamless platform. 

Supportbench is built for tomorrow, 

unlike Oracle CX

Oracle salespeople love to sell you on its scalability, but that’s just sales. (but that’s just smoke and mirrors) 

Ask a daily Oracle CX user just how slow it is and you will get the real answer. Supportbench is optimized to ensure whether you have 1 or 100 workflows running that things are running at top speed with hundreds of agents and tens of thousands of customers online. Every second counts. 

Supportbench is optimized to ensure whether your workflows are running at top speed as every second counts.

supportbench analytics, customer support software
Get all your communication unified into one single workspace to work smarter, Know exactly who and when you need to respond to using our powerful SLAs

Supportbench does not slow down like Oracle CX

 

The real problem with Oracle CX... it's complicated, bloated, not user-friendly and the reality is to make it work, you will need to invest more time and money than the cost of the software itself. 

Supportbench was built to be administered by the teams that use it. From managers to team leads, anyone can configure and manage your processes without having IT or outside consultants. 

Manage all your tools with ZERO fuss,
all in one platform, Scale your customer support and success teams with an easy unified toolset
supportbench integrations, customer support software

Supportbench’s pricing is 

reasonable, unlike Oracle CX

We live to give every company the ability to administer incredible customer service. 

Cost should not be a limiting factor in any decision-making process in creating the most incredible customer service department and that is why our Supportbench platform along with the services we offer are priced accordingly. 

 

customer support team

Supportbench’s 

pricing is 

reasonable,

unlike Oracle CX

We've proven our software is second to none, but don't take our word for it

customer support software, customer support service review

ePASS Enterprise

Download Case Study
customer support software, customer support service review

ePASS Enterprise

We've proven our software is second to none, but don't take our word for it

Feature Difference Spotlight

We have lots, but we think these are essential

Feature Difference Spotlight

We have lots, but we think these are essential

Already an Oracle CX user?

We are going to make this really easy

We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless. 

Get Demo

Already an Oracle CX  user?

We are going to make this really easy

We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless. 

Designed in Vancouver. Made for Enterprises.

ABOUT US

Copyright © 2022 Supportbench. All rights reserved. 

Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to  cater to the needs of customers while keeping humanity at the forefront. 

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Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront. 

ABOUT US

Customer ManagementTicket ManagementWorkflow AutomationNative IntegrationsKnowledge BaseAnalytics & Insights
realtime notification engine, powerful email editor, sentiment analysis, customer health scoring, customer at risk dashboards, next gen reporting, kpi scorecards. custom data objects, salesforce data synchronization, built-in calendaring, escalation engine, nps and ces, survey engine

If have an existing contract, we will transfer it over and pretend you paid until your renewal comes up

Migrate your data and configurations

Have a dedicated migration project manager

Come up with a training plan for your team  

Supportbench is easy to manage, with Oracle CX 

you will need consultants

Supportbench is easy to manage, with Oracle CX 

you will need consultants

Supportbench CRM Helpdesk Software
Get Demo

Ask any person using Oracle CX daily if they love it. 

Supportbench is the first customer support platform specifically built to help B2B businesses thrive in all their complexity. Unlike Oracle CX, our platform is easy to use, affordable and scales to your business without the need for consultants or MSPs. 

So what’s the difference between Supportbench and Oracle CX? 

Well, everything. 

customer support software companies

Ask any person using Oracle CX daily if they love it. 

Supportbench is the first customer support platform specifically built to help B2B businesses thrive in all their complexity. Unlike Oracle CX, our platform is easy to use, affordable and scales to your business without the need for consultants or MSPs. 

So what’s the difference between Supportbench and Oracle CX? 

Well, everything really. 

Supportbench does not slow down like Oracle CX

PricingFeaturesSolutions
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