Designed in Vancouver. Made for Enterprises.

ABOUT US

Copyright © 2022 Supportbench. All rights reserved. 

Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to  cater to the needs of customers while keeping humanity at the forefront. 

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Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to cater to the needs of customers while keeping humanity at the forefront. 

ABOUT US

Customer ManagementTicket ManagementWorkflow AutomationNative IntegrationsKnowledge BaseAnalytics & Insights

We've proven our software is second to none, but don't take our word for it

customer support software, customer support service review

ePASS Enterprise

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customer support software, customer support service review

ePASS Enterprise

We've proven our software is second to none, but don't take our word for it

Feature Difference Spotlight

We have lots, but we think these are essential

Feature Difference Spotlight

We have lots, but we think these are essential

realtime notification engine, powerful email editor, sentiment analysis, customer health scoring, customer at risk dashboards, next gen reporting, kpi scorecards. custom data objects, salesforce data synchronization, built-in calendaring, escalation engine, nps and ces, survey engine

Already an Zendesk user?

We are going to make this really easy

We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless. 

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Already an Zendesk   user?

We are going to make this really easy

We know switching solutions is hard work and takes commitment, but we believe in our solution so much that we will go to long lengths to make it really painless. 

If have an existing contract, we will transfer it over and pretend you paid until your renewal comes up

Migrate your data and configurations

Have a dedicated migration project manager

Come up with a training plan for your team  

Supportbench CRM Helpdesk Software
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We are not saying Zendesk is bad, but … 

Supportbench is the first customer support software specifically built to help B2B businesses thrive in all their complexity. Unlike Zendesk, our platform is easy to use, affordable and scales to your business. So what are the differences between Supportbench and Zendesk?

 Well .. a lot. 

customer support software companies

We are not saying Zendesk is bad, but … 

Supportbench is the first customer support software specifically built to help B2B businesses thrive in all their complexity. Unlike Zendesk, our platform is easy to use, affordable and scales to your business. So what are the differences between Supportbench and Zendesk?

 Well .. a lot. 

PricingFeaturesSolutions

Supportbench is for 

Business to Business Customer Support,

unlike Zendesk

supportbench dashboard, customer support software

Zendesk was built with the purpose to be a B2C and Ecommerce customer support software with online storefronts. 

Supportbench was built for the purpose to be 100% dedicated to businesses that are supporting high-touch and high-value customers. 

Our focus allows us to create the best customer support software for your B2B business by unifying customer support, success, and experience into one superior solution. 

 

Know your customer’s health, so you can act on it Easily manage your business processes, even if they are tough

Zendesk was built with the purpose to be a B2C and Ecommerce customer support software with online storefronts. 

Supportbench was built for the purpose to be 100% dedicated to businesses that are supporting high-touch and high-value customers. 

Our focus allows us to create the best customer support software for your B2B business by unifying customer support, success, and experience into one superior solution. 

 

Supportbench is for Business to Business Cutomer Support, 

unlike Zendesk

Supportbench streamlines

support, not force you into it

Don't waste your time working in how Zendesk wants you to work, constantly trying to look for workarounds to get the job done. 

Supportbench gives every person the ability to easily adapt their workspace to exactly the way they work best. 

Freedom .. finally. 

supportbench analytics, customer support software
Get all your communication unified into one single workspace to work smarter, Know exactly who and when you need to respond to using our powerful SLAs

Supportbench 

streamlines

support,

not complicates it

Everyone gets a world-class platform 

The problem with Zendesk is .. they are just a ticketing system. When you need to do more, you need more tools in your arsenal.

Supportbench is the only truly unified platform and not simply a suite of products like the Freshdesk.

Small businesses can work and scale just as larger enterprises to ensure you can deliver world-class support. 

Manage all your tools with ZERO fuss, all in one platform, Scale your customer support and success teams with an easy unified toolset
supportbench integrations, customer support software

Supportbench’s pricing is 

affordable, without sacrificing any features 

Why does every feature cost so much making top-tier customer support software so unaffordable when those companies that need the feature sets, don’t have the budget? 

It hasn’t been fair, so we’re going to make it fair. 

Supportbench’s pricing starts at $35 / agent. 

Everyone gets an enterprise feature set, with no hidden costs. You don’t need to spend more to get more.

customer support team

Supportbench’s 

pricing is 

affordable, 

without sacrificing any features

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