Feature Spotlight

We have lots, but we think these are essential

Feature Difference Spotlight

We have lots, but we think these are essential

The future of B2B support is now

Supportbench is the first customer support software specifically built to help B2B businesses thrive in all of today's complexity.  

The future of B2B support is now

Supportbench is the first customer support software specifically built to help B2B businesses thrive in all of today's complexity.  

Reduce Churn  

The key to lowering churn is having visibility into your consumers. Key indicators are tracked by Supportbench, including sentiment and emotion, NPS, and escalation patterns. 

You can allow your system to respond to warning signs before you even become aware of a problem by tracking so much. We track everything, offering you unmatched knowledge that can help you retain consumers.

Because of this, our customers experience an average 10% decrease in turnover throughout the first year.

The key to lowering churn is having visibility into your consumers. Key indicators are tracked by Supportbench, including sentiment and emotion, NPS, and escalation patterns. 

You can allow your system to respond to warning signs before you even become aware of a problem by tracking so much. We track everything, offering you unmatched knowledge that can help you retain consumers.

Because of this, our customers experience an average 10% decrease in turnover throughout the first year.

Reduce Churn  

Increase Revenue  

You must know more in order to produce more. 

In addition to providing information on troubled clients, Supportbench also identifies your champions, identifies prospects who might be upsold, and sends those leads directly to the sales pipeline.

Increase Revenue  

Consolidated Stack 

By combining customer service, customer experience, customer success, and third-party native connections into a single straightforward platform, you can reduce the cost of your tech stack by 75%.

The problem today is when you need to do more, you need more tools in your arsenal.  

Supportbench is the only truly unified platform and not simply a suite of products Frankenstein’d together.

365° Insight 

Knowing every performance statistic for your team members and employees will make employee and team reviews simple. 

Supportbench collects 30+ indicators, including response times, escalation rates, and mood of customer interactions, to show you where agents are falling short.

365° Insight 

We've proven our software is second to none, but don't take our word for it

We've proven our software is second to none, but don't take our word for it

Omni-Channel   

Unify all your digital communications channels into one place.

Social feeds, email, chat, and customer portal questions.  

By combining all the channels into one place, you can provide a seamless customer experience within a single platform.  

Designed in Vancouver. Made for Enterprises.

Copyright © 2022 Supportbench. All rights reserved. 

ABOUT US

Supportbench is a modern B2B feature-rich helpdesk software. It was built and designed to  cater to the needs of customers while keeping humanity at the forefront.